When clients brought their computers in for repairs, employees of an Apple-authorized store recently posted on social media about stealing and backing up sensitive data.
The aforementioned actions gravely infringed customers’ right to privacy.
To secure your personal information, you should take extra precautions before visiting a store to get your laptop, cell phone, or smartphone repaired. You should be familiar with the following fundamental saves.
1. Pick a dependable and trustworthy repair facility.
One of the first things to think about is this.
Naturally, you only need to take the gadget back to the store where you purchased it if it is still covered by warranty. So, you must be careful to find a reputed store that ensures quality and the best warranty from the moment you decide to buy a laptop, computer, or other electronic item.
If the warranty term is over, you ought to pick a reliable repair facility. This lowers the risk of computer data theft and guarantees that any replacement parts (if necessary) are genuine and that the repair cost is affordable.
2. Before beginning repairs, take photos of the machine’s condition.
To avoid problems during the repair process, take photos of the current condition of the device before handing it over to the technician, such as the device’s edges, the condition of the screen, and so on.
Damaged or scratched during the repair process. Report the condition of your machine in as much detail as possible so that you know what action a repairman must take on your equipment.
You will also be notified of maintenance times and other pertinent information in advance, giving you peace of mind.
3. Back up and delete all critical data.
When servicing a machine, it may be necessary to reset the device or upgrade the software… these actions may result in the loss of all data stored on the machine’s hard drive and memory.
It is critical to backup data to online storage services. The device could be left in a completely broken state during the repair process, or a technician may be forced to reinstall the system, resulting in the loss of data stored on it.
As a result, before sending the device in for repair, users should back up any important data stored on it. You should backup your important data to another device or use cloud storage services like OneDrive, Google Drive, etc.
4. Log out of all online accounts and, if necessary, delete browsing history
One thing to remember is that you must log out of all online accounts on your computer and smartphone, including iCloud (for iPhone), email, social networking, bank accounts, and so on.
The first thing you must decide is when you will send the machine in for repair. Logging out of all accounts, such as Facebook, Telegram, or Instagram, and Whatapps, will make it difficult for anyone who wants to sneak a peek, or when intentionally logging into your account.
Also, be careful not to save the passwords for these accounts on a sticky note on your computer or mobile phone, as this allows others to easily access them even after all accounts have been logged out.
In order to maintain your privacy, you should also delete your browsing history, files downloaded from the internet, and so on.
5. Store sensitive personal information in a “safe safe.”
In addition to backing up important private data, you should also use encryption software to protect it from unauthorized access. Wise Folder Hider software can assist you.
This is a piece of software that enables users to create a password to protect important data on today’s widely used computers. The data will “disappear completely” after being protected by Wise Folder Hider, leaving no trace on the computer; only you are aware of its existence.
The application is only available for Windows computers.
Some Android smartphone manufacturers, such as Samsung, have built-in features to encrypt and protect important data contained in the device, such as the “Secure Folder” feature.
Once the data has been transferred to the Safe, viewing the protected content requires a password. You can feel secure about your personal information.
However, if the mobile phone system is reinstalled, the data on the phone will be erased, so it is still necessary to back up the data on the “cloud” tool for peace of mind.
6. Back up and delete all of your smartphone’s messages.
An important detail that many people overlook is that you should delete all messages on your phone before sending it in for repair to prevent private messages from leaking out.
Users should back up and sync their messages before deleting them so that they can be restored after the device is recovered.
7. During maintenance, do not leave sensitive images or private data on the hard disk/memory.
Sensitive images and private data can be uploaded to secure storage services such as iCloud or Google Photos. The phone repair person must know the password in order to view these images.
If you haven’t accidentally leaked your password, these images are difficult to see.
8. Two authentication factorof security for all social media accounts such as Facebook, Whatsapp, and Instagram…
The majority of today’s social networking and messaging apps want to increase their users’ security.
Read more from Microsoft : What is two-factor authentication?
As a result, this is a must-do measure to improve account security. Anyone attempting to log into your account will either be notified of the device or will be given a second security code that is much more difficult to crack.
9. Request personal information from your phone repair person.
If your computer stores too much data or crashes before you can log out of your account, you can request personal information from your phone repairer.
This is significant because you know who has access to your passwords. This intimidates employees who want to “manipulate” your data. To reduce the risk, you should ask the store manager or consultant to commit to solving the problem.
10. Change your iCloud password and Google account right away after the repair.
When you receive your device, change your iCloud, Google, and other storage accounts to be extra cautious in case your password is leaked by a phone repairer.
If the subject already has a password and a working knowledge of the device and this tool and wishes to access your personal information and account in the future, you must change the password to prevent information leakage.
These are some important considerations for protecting the personal data on your phone or computer when sending it in for repair. I hope you found this article to be informative.
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